Job Description
+ **Our Opportunity** **:** We are seeking a motivated and skilled **IT Support Specialist II** to join our dynamic team at the **Goodyear, AZ.** Fulfillment Center. In this role, you will play a crucial part in maintaining our IT systems and ensuring efficient operations within a fast-paced environment. **What You Will Do:** Technical Support: Diagnose and resolve application, hardware, and network issues, ensuring minimal disruption to operations. Customer Engagement: Interact with and educate customers, providing clear and effective solutions while encouraging a positive support experience. Help Desk Management: Document, analyze, and resolve help desk tickets efficiently, ensuring accurate records of all support activities. Collaboration: Work closely with local and remote IT teams, as well as operations management, to deliver high-quality solutions to IT challenges promptly. **What You Will Need:** PC Support Experience: Demonstrable experience supporting PCs in a Windows Active Directory environment. Networking Knowledge: Familiarity with networking concepts, including DNS, DHCP, SSL, and TCP/IP protocols. Technical Skills: Confirmed abilities in PC repair, fix, deployment, and liquidation. 24/7 Support Participation: Willingness to participate in a 24/7 support and on-call rotation. Problem-Solving Ability: Strong solve skills in a multi-user, fast paced environment. IT Experience: Background in Microsoft Administration, Mobile Device Management, and RF Technologies. Communication Skills: Excellent written and verbal communication skills in English, both in person and via phone/radio, with peers, management, contractors, and vendors. Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays. Great Teammate: A collective spirit and the desire to give to a team-oriented environment. Autonomy: Ability to work reliably with limited supervision. Continuous Improvement: A dedication to self-improvement and professional development. Physical Requirements: Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation. Travel Availability: Willingness to travel up to 10% of the time. Night Shift: Availability to work the night shift as needed. **Bonus Qualifications:** Candidates with the following additional qualifications will be preferred: Fulfillment Center Experience: Prior experience providing IT support in a Fulfillment Center environment. Certifications: A+ Certification and Network+ Certification. SLA Experience: Familiarity with working in a Service Level Agreement (SLA) driven environment. RF Unit Knowledge: Experience with Motorola/Zebra RF Units, such as Moto MC9190, VC6090, WT41N0, or equivalent. Project Management: Ability to lead high-priority projects successfully. Data Cabling Skills: Experience with data cabling and computer facilities maintenance. Vendor Management: Experience leading vendor contracts, handling relationships, and supervising service outages.
**Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact** **
[email protected]** **.**
**If you have a question regarding your application, please contact** **
[email protected]** **.**
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Job Tags
For contractors, Local area, Remote work, Flexible hours, Shift work, Night shift,