Job Description

The IT@JH Design group is looking for a curious, self-motivated WordPress Support Assistant (Intern) to support our websites built on the WordPress platform.

Specific Duties & Responsibilities

• Assists with resolving technical problems related to our websites or the WordPress theme components, gaining real-world problem-solving experience.
• Reviews and assesses customer websites to ensure they align with the latest Johns Hopkins standards and practices.
• Participates in design research and competitor analysis to improve our website design and features.
• Assists with updating and improving the customer support website, gaining practical experience in content management.
• Performs quality assurance (QA) testing on new website features and updates to ensure everything works smoothly before launch.
• Shares ideas on how to make our customers? websites more user-friendly and engaging.
• Works closely with the team, learning from experienced professionals while supporting various projects and initiatives.
• Provide attention to detail in data gathering, specifications development and documentation and record keeping.

• Utilize basic degree of analytical skill.

• Work under direct supervision in support of team initiatives.

• Other duties as assigned.

Special Knowledge, Skills, and Abilities

• Feels comfortable working as part of a team and contributing ideas.
• Communicates clearly and concisely with others.
• Is motivated to learn and grow in the field of web development and design including staying up to date with new trends and technologies.

• High School Diploma or graduation equivalent.
• Some College.
• Demonstrates a basic knowledge of website creation and support.

• Exposure to WordPress or similar tools for managing website content.
• Basic understanding of HTML/CSS or desire to learn.

Classified Title: Computer Support Assistant 
Job Posting Title (Working Title): WordPress Support Assistant (Intern)   
Role/Level/Range: ATO 37.5/02/OC  
Starting Salary Range: $15.70 - $25.25 HRLY (Commensurate w/exp.) 
Employee group: Casual / On Call 
Schedule: Monday to Friday 8:30-5:00 
FLSA Status: Non-Exempt 
Location: Remote 
Department name: IT@JH Enterprise Business Solutions  
Personnel area: University Administration 

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal ... timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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