Job Description

General Description:

The purpose of this role is to analyze, define and document user business process requirements and perform testing on new systems to support Tax Collector client and back-office service functions.

Minimum Education and Experience Requirements

Bachelor’s degree with an emphasis on Information Systems or Computer Science and three years’ experience in business analysis, system design training, technical support, network design, or any equivalent combination which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid state of Florida driver’s license. This position requires evening and weekend work, and compliance with specific PTO blackout periods.

In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age.  Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103.  This includes, but is not limited to, not having any criminal convictions for alcohol or drug-related offenses within 10 years prior to employment and maintaining this throughout employment.

Desired Special Certifications:

Microsoft Office Specialist – Excel Expert

Microsoft Office Specialist – Access Cisco Certified Support Technician (CCST) – IT Support

Duties and Responsibilities:

· Supports business system management needs of the Tax Collector’s Office.

· Provides support to system users; designs and develop business processes.

· Creates data files based on requester needs and internal and external sources.

· Configures system settings for user profiles, user roles and permissions.

· Imports and exports data for analysis and updates data records

· Documents processes, instructional guides as references for business system users.

· Conceptualizes, designs and Improves workflow processes.

· Tests and provides feedback results.

· Schedules and initiates work system batch jobs.

· Monitors system for performance issues and reports.

· Receives and creates various tax rolls (Estimated, Annual, extended Ad/Non Ad Valorem, Business Tax, Tourist Development Returns, Tax Certificate Sales, Tangible Warrants) for creating account charges for billing.

· Creates and modifies billing table layouts and files.

 

· Sets system requirements based on rules, statute and ordinances.

· Troubleshoots and correct various business products.

· Audits transactions, researches and provides technical guidance.

· Makes system changes to effectuate a desired outcome.

· Assist the Tax Collector Office’s testers with performing data verification and user acceptance testing by guiding them through the system’s functionality/processes.

· Assist with external peripheral testing (e.g. printer testing, receipt printer testing, etc.).

CRITICAL COMPETENCIES FOR SUCCESS:

Data Analysis and Software Skills:

· The ability to analyze data and make sound inferences about its implications.

· Advanced knowledge of Microsoft Excel.

Relates well to others:

· Works well in a team environment and collaborates effectively with others.

· Builds and sustains positive relationships with internal and external clients and agency partners.

Individual effectiveness

· Time management skills to ensure timely adherence to deadlines.

· Ability to work well under the pressure to ensure completion of work within strict deadlines.

· Willingness to embrace change and adapt strategies to accommodate changing priorities.

Professionalism

· Contributes as an active member of the agency team, offering input on and supporting the agency’s direction.

· Supports agency’s direction and ensures compliance with governing statutes and with agency policies, procedures, training protocols.

WORK CONDITIONS:

· Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

· Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

 

Job Tags

Full time, Weekend work, Afternoon shift,

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