Job Description

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TouchPoint, Support Services,   provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

We are seeking a dynamic, strategic, and client-focused leader to serve as the System Director of Environmental Services (EVS) for 2-3 hospitals within our health system. This high-visibility role goes beyond traditional facilities management — it demands an exceptional communicator , a trusted client partner , and a relationship-builder who thrives in a fast-paced, high-expectation environment .

The ideal candidate is a polished, engaged professional who brings executive presence , operational rigor , and service excellence to every interaction. You will serve as the primary liaison between EVS and hospital leadership, ensuring high standards of cleanliness, safety, and patient satisfaction. This is a unique opportunity for a hands-on, forward-thinking leader who can build credibility quickly , navigate complex client dynamics , and foster a culture of accountability, innovation, and continuous improvement .

Key Responsibilities:

• Direct the overall EVS operations across multiple hospitals, ensuring standardized processes, high service quality, and regulatory compliance.
• Serve as a strategic partner and trusted advisor to hospital leadership; communicate effectively with executives, clinical leaders, and support departments.
• Coordinate housekeeping and sanitation efforts with other departments to deliver patient-centered service outcomes.
• Lead, mentor, and develop EVS managers and staff to cultivate a high-performing, service-driven team culture.
• Develop, manage, and monitor department budgets, ensuring financial accountability and resource efficiency across all sites.
• Establish and maintain work standards, workflows, policies, and procedures to ensure consistent execution and staff adherence.
• Monitor departmental performance through KPIs, audits, and client feedback; proactively address areas for improvement.
• Remain proactive in meeting or exceeding facility goals, patient satisfaction targets, and infection prevention standards.
• Lead staff development initiatives; maintain updated job descriptions and encourage participation in education programs.
• Champion innovation and creativity among staff to enhance service delivery and operational effectiveness.
• Demonstrate quality leadership and embrace the principles of Total Quality Management.

Preferred Qualifications:

• Experience:
• Minimum of 3 years of director-level experience overseeing EVS operations in a hospital or senior living setting (multi-site leadership preferred).
• Experience in client-facing environments with contract-managed services and P&L accountability is highly desirable.
• Education:
• Associate’s or Bachelor’s degree in Hospitality, Healthcare Administration, Business Management, or a related field preferred.
• Skills:
• Exceptional leadership, team management, and coaching skills.
• Strong communication abilities — both verbal and written — with the ability to influence and collaborate across all organizational levels.
• Proven ability to manage operational complexity, budgets, staffing, and compliance across multiple locations.
• Adept in using Microsoft Office Suite and other industry-relevant software platforms.
• Highly organized with excellent follow-through, administrative, and stress management skills.

This position offers the chance to lead in a mission-driven, performance-focused environment where your ability to drive operational excellence and build trusted client relationships will make a significant impact.

Job Summary

Job Summary:  

The System Director of Dining Services is a key leadership position directly responsible for the successful operation of multiple Food & Nutrition Services in more than one Acute Care Hospital in a given geography.

Key Responsibilities:

• Ensures client, customer service/satisfaction with efficient cost effective management meeting and exceeding stated expectations at all sites
• Manages all foodservice-related activities, including patient care, non-patient care (retail, cafeteria, catering etc), quality improvement, sanitation, infection control, and all hospital-related activities at all sites
• Oversees systems and processes to ensure the strategic and operational objectives of the client for the system are met.
• Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.
• Leads team of Directors within the system
• Manages system budget
• Other duties as assigned

Preferred Qualifications:

• B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus seven years of directly related experience preferred
• Minimum of seven plus years of hospital or adult home/care experience preferred, depending upon formal degree or training
• Previous experience in foodservice management operations of multi-unit acute care hospitals highly desirable
• Nine plus years of direct foodservice operational management experience with inventory and purchasing knowledge and control
• Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
• Previous P&L accountability or contract-managed service experience is desirable
• Strong supervisory, leadership, management and coaching skills
• Strong communication skills both written and verbal
• Ability to communicate on various levels to include management, client, customer and associate levels
• Excellent financial, budgetary, accounting and computational skills
• Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet
• ServSafe® Certified
• Certified Dietary Manager certificate or Registered Dietitian preferred

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1428008

TouchPoint

PASCHA A BELNAVIS

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