Job Description
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Senior Sales Support Specialist
What does a successful Senior Sales Support Specialist do? The Senior Sales Support Specialist provides vital services to Business Consultants, ensuring efficient establishment and servicing of merchant processing accounts. Excelling in communication through phone, chat, and written requests in a fast-paced environment, they aim to deliver quick and accurate information and resolutions. They keep updated on the latest products and technologies, ensuring current knowledge of company implementations and changes. Sales teams rely on them for detailed knowledge of policies, procedures, and client operations. Acting as liaisons between Business Consultants and other internal departments, they gain familiarity with various business aspects.
What You Will Do - Provide first-level support to Business Consultants, including SMS partners, for pre and post-boarding phone support.
- Communicate effectively via phone, chat, C30 Inquiry point, and email in a fast-paced environment.
- Deliver quick and accurate resolutions, ensuring information provided is precise and within current policies and guidelines.
- Stay updated on the latest products, technologies, and company implementations and changes.
- Maintain detailed knowledge of company policies, procedures, and client operations.
- Act as a liaison between Business Consultants and other internal departments, gaining familiarity with various business aspects.
What You Will Need To Have - 3+ years of experience in a customer support role in a fast-paced sales environment.
- 3+ years of experience in effective communication via phone, chat, and email.
- 3+ years of experience in providing accurate resolutions within company policies and guidelines.
- 3+ years of experience maintaining detailed knowledge of company policies and client operations.
- Bachelor’s degree in business, communications, or a relevant field, or an equivalent combination of education, work, and/or military experience.
What Would Be Great To Have - 3+ years of experience in the financial services or fintech industry.
- 3+ years of experience acting as a liaison between business units and internal departments.
- 3+ years of experience with merchant processing accounts.
- 3+ years of experience using CRM software like Salesforce.
- 3+ years of experience with C30 Inquiry point or similar tools.
Perks At Work - We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank You For Considering Employment With Fiserv. Please - Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our Commitment To Equal Opportunity Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact
[email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note To Agencies Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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