Job Description

Job Brief:
Our Product Managers work on our Product Development Team and collaborate with business stakeholders to help Courthouse News Service continuously improve and optimize our portfolio of internal and customer-facing legal news products.

Success in the role requires a commitment to learning and knowing how our technology works to create a superior offering for our customers; understanding the competitive landscape and evolving trends in the legal technology space; effective communication and collaboration with our software engineers, tech leads, subscriber support specialists, and business stakeholders; and solid comprehension of modern product development principles. Achieving this will drive increased product usage, higher user satisfaction, and improved process compliance, aligning with our core success metrics.

Key Responsibilities:

• Engage with subscribers, end users, and internal stakeholders to garner feedback and understand their evolving business needs.
• Act as the subject matter expert for the product portfolio, including mobile apps and API.
• Work with engineers to communicate product requirements, make trade-offs, and actively contribute to the entire product implementation and testing process.
• Speak to, as well as influence, engineers, project managers, sales counterparts, corporate leadership, service partners, and subscribers on product prioritization and desired outcomes.
• Drive product development by writing feature briefs, epics, and user stories, maintaining a well-prioritized backlog, and actively participating in sprint planning, retrospectives, and backlog review sessions to ensure continuous product improvement.
• Own and manage the performance and measurement of our products.
• Create and maintain product documentation to drive user adoption, enhance troubleshooting, and ensure internal teams and subscribers have access to accurate, up-to-date information.
• Conduct regular quality assurance testing, troubleshoot product issues by reproducing errors, and effectively report malfunctions with detailed analysis and testing scenarios.
• Facilitate onboarding by educating end users and internal teams on product features, while supporting the subscriber support team in addressing product-related questions and resolving reported issues.
• Conduct regular market research and share key insights.
• Mentor and coach other members of the Product Development Team.

Qualifications:

• Proven success at serving for at least 1 year as a Senior Product Manager and achieving the designation of ‘product expert’ for 1 or more products in a larger portfolio.
• Worked effectively with hybrid teams across multiple time zones.
• Proven track record of delivering and tracking features for web & mobile apps as well as formal APIs for both external and internal users.
• Ability to see all tasks through to completion, consistently, with a high attention to detail.
• Strong collaboration skills with the ability to work effectively across teams.
• A growth mindset driven by curiosity and a desire to continuously learn.
• Empathy for users and team members, fostering thoughtful communication and problem-resolution.
• Proven ability to make informed decisions and solve complex problems in a highly distributed environment.

Preferred Skills/Expertise:

• Jira or comparable agile software development/project management software.
• Confluence, Miro (or similar) for product-related documentation.
• Tools for API design, testing, and monitoring, e.g., Swagger (OpenAPI), Postman, Apigee, and API Gateway.
• Transactional email services, e.g., SendGrid, Postmark, Mailgun, Amazon SES.
• Qualitative analytics software, e.g., FullStory, Datadog, Heap, GA, Amplitude.
• Help desk software, e.g., GrooveHQ, Zendesk, Freshdesk, Intercom, Help Scout.
• Office document suites, e.g. Microsoft Office, Google Workspace.

Please note this is not a remote or hybrid position.. Candidates are expected to work out of our Pasadena, California offices 5 days per week.

Since 1990, Courthouse News Service© has been a trusted resource for reporting rapidly and completely on new civil litigation and common law throughout the United States. Our news delivery platform, CasePortal, provides attorneys with comprehensive coverage, daily reporting, and fast alerts.

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