Job Description

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

We are seeking a visionary Senior Director of IT Operations to lead our Infrastructure & Cloud strategy across North America, reporting into the CIO. This role will be accountable for ensuring the performance, scalability, security, and cost-efficiency of our core IT infrastructure while driving innovation through automation, modern cloud operations, and a product mindset.

This leader will oversee a portfolio that spans data centers, public cloud (IaaS/PaaS), network and telco infrastructure, backup and disaster recovery, enterprise platforms such as Entra/ and Microsoft 365 and ITSM core tooling. Role will also be tasked with shifting our operating model from reactive support to proactive, self-service enablement and intelligent automation. A critical focus will be formalizing a North American IT operating model, standardizing services across divisions, and building a strong, forward-looking team.

A Typical Day

• Leadership & Strategy:
  Develop and execute the IT infrastructure and cloud roadmap aligned with business and security goals. Lead a high-performing team and formalize a unified North American operating model
• Cloud & Infrastructure Operations:
  Manage hybrid infrastructure (data centers, Azure/GCP/AWS) with a focus on automation, disaster recovery, cost optimization, and Infrastructure as Code (IaC).
• Modern Workplace & Support:
  Oversee Microsoft 365 and digital workplace tools to enhance employee experience. Lead Help Desk transformation through tiered support, self-service, and AI-driven automation
• Automation & Service Enablement:
  Implement self-service provisioning, AIOps, RPA, and observability tools to improve system reliability and reduce incident response time
• Network & Platform Services:
  Manage enterprise network, endpoint, and core IT platforms (e.g., Active Directory, Intune, DNS, backup).
• Vendor & Financial Management:
  Drive vendor performance, contract negotiations, and operational budgeting with a focus on innovation and cost control
• Governance & Reporting:
  Define and track KPIs, deliver executive dashboards, and ensure compliance with cybersecurity and regulatory standards

To Land This Opportunity

• 12+ years in IT operations with 5+ years in leadership
• Expertise in hybrid and cloud environments, IaC, DevOps, and automation
• Strong knowledge of Microsoft 365, observability platforms, and modern endpoint management
• Proven success in cost optimization, infrastructure modernization, and multi-division environments
• Excellent communication, leadership, and cross-functional collaboration skills
• Bachelor’s degree in IT or related field; MBA or advanced degree preferred

About Your Future Team

Our IT team’s favorite pastimes include corny jokes, bowling, pool, and good pizza. They like vehicles that go really fast, Harry Potter, and coffee…a lot (they’ll hear you out on whether Dunkin or Starbucks gets your vote).

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $ 163, 752.05 – 242, 535.54 which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

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