Job Title: Salesforce Solution Owner
Location: REMOTE
JOB SUMMARY:
We seeks a highly skilled Salesforce Solution Owner to join our IT team. As a Salesforce Solution Owner, you will be the main liaison between the business teams and IT teams for our Salesforce instance. Our highly customized Salesforce instance acts as a central system that serves the end-to-end needs of the Industry Professionals that we serve. To ensure success in this role, you should be familiar with Salesforce Service and Experience cloud. You will work with a team of business professionals and technical professionals to deliver best in class functionality on the Salesforce platform.
You will need to be able to own the solutions that meet the business goals of the company through optimized processes and implementations in Salesforce. You will be responsible for understanding our customized environment and the business processes it supports. This includes understanding the integrations between Salesforce, our legacy systems and our Learning Management System, Docebo. You will be managing feature requests and bugs as they are reported to determine feasibility (i.e. requires configuration or development work). You should be comfortable working independently but can also work with internal and external team members to find solutions, overcome roadblocks, and keep multiple projects running smoothly.
KEY DUTIES AND RESPONSIBILITIES:
THE IDEAL CANDIDATE HAS:
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EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS
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