Job Description
We are seeking a highly organized, detail oriented, knowledgeable and self-motivated individual with professional experience in the luxury goods market to add to our growing team of creative individuals. This position will liase with both internal and external sales team, providing detailed trainings on our handcrafted product, will process and monitor orders for customers communicating status updates or requesting additional information, as well as participate in facility tours.
Responsiblities
- Extensive phone and email communication with customers, showrooms, and sales representatives in the high-end Furniture and Lighting industry.
- Respond to general inquiries regarding product specifications, pricing and lead times along with web help and chat support
- All aspects of order management: initial review and entry, changes to existing orders, and proactive follow-up
- Take ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times while working to resolve the matter at hand
- Exercise critical thinking and use good judgment to balance customer satisfaction and the best interests of the company
- Provide inter-departmental support to other business areas as necessary
- Maintain familiarity with our product lines and collections
- Strong awareness of and ability to follow company policies and procedures
Qualifications
- 3-5 years experience in customer support or administrative position
- Experience working in the Interior Design or design related field
- PC literate with proficiency in Microsoft Office and G Suite products
- Superior written and verbal communication skills
- Must be able to work thoughtfully and thoroughly with continuous attention to DETAIL
- Ability to learn quickly and retain a wide range of small details concerning multiple product types, tasks, system processes, issues, and/or projects
- Excellent time management, organizational, and follow-up skills
- Comfortable multi-tasking, or, pivoting between tasks on the fly as the need arises
- Willingness to learn new products, procedures, and processes as business needs change
- A friendly attitude with the ability to be a team player and stay self-motivated in a fast-paced environment
To apply & inquire about more details, send your resume, cover letter, and contact info to
[email protected] with "job inquiry: Sales Support And Product Specialist" as the subject.
Job Tags
Full time,