Job Description

Job Description

Job Title: Office Manager
Location: Hopewell Clinical (Quincy, IL office)
Employment Type: Full-Time

Job Description:
We are seeking a highly organized and motivated Office Manager to join our team at a thriving outpatient substance abuse clinic. This individual will play a vital role in the day-to-day administrative operations of the office and contribute to a professional and welcoming environment for both clients and staff. We offer a competitive salary, flexibility in scheduling to promote work-life balance, insurance stipend/bonus packages, etc.

Key Responsibilities:

• Manage the day-to-day operations of office environment (answering phones, interacting with clients in a professional and courteous manner)

• Open, maintain, and close client files according to clinic protocols, ensuring all client files are complete and accurate before closure

• Perform Medicaid billing accurately and efficiently, confirming that clients meet billing criteria

• Ensure client privacy is upheld in all aspects of the role (HIPPA compliance)
• Input and send invoices in a timely manner

• Process client payments and complete regular bank deposits
• Manage client records and internal Hopewell documents to ensure accuracy of information and compliance with state licensure requirements
• Use Microsoft 365 applications for administrative tasks and communication
• Order office and medical supplies as needed
• Prioritize and manage multiple tasks simultaneously
• Provide excellent customer service and act as a collaborative team player
• All other duties necessary to ensure the continued operation and success of Hopewell Clinical

Qualifications/Skills:

• Passionate about helping individuals struggling with addiction and other behavioral health issues
• Pleasant and compassionate disposition. Strong communication skills and ability to interact with clientele in a positive, professional and helpful manner
• Proven experience in office administration, preferably in a medical or behavioral health setting
• Proficient in Quickbooks and Microsoft 365 (Outlook, Word, Excel, Teams, etc.)
• Strong organizational skills, attention to detail and ability to multi-task
• Familiarity with Medicaid billing procedures (preferred but not required)
• Experience with electronic health record systems (preferred but not required)
• Ability to handle sensitive and confidential information with discretion
• High school diploma/GED or higher

Work Environment:
This is an on-site position in Hopewell Clinical’s Quincy, IL office. Hopewell Clinical is a client-centered outpatient clinic with multiple locations across the region. Offering both in-person and telehealth treatment services, Hopewell Clinical is a rapidly expanding center with a growing need for committed, enthusiastic staff members. The successful candidate must be professional, compassionate, and comfortable working in a collaborative and fast-paced environment. The ideal candidate will be able to multi-task effectively with an emphasis on attention to detail.

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