Job Description

Summary
iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.
We are currently seeking an ambitious pace-setter to join our team as a Member Care Agent, remotely.
ROLE COMMITMENTS
Team members will answer incoming calls, chats & emails from those who have purchased our fitness products. Helping our members to resolve issues, answer questions, diagnosing and troubleshooting mechanical and technical situations. Support, assist, and train candidates on phone, system of record, software and products. Agents will be required to consistently maintain and manage to meet KPI,s. As well as maintaining attendance standards. Agents must pass training curriculum and knowledge based certification.
Essential Duties And Responsibilities
Include the following:
Agents will assist customers over the phone, through email and chat
Agent will remain in contact with member to ensure issues are resolved focused on first contact resolution
Must be able to meet scheduling demands of the job
Performing other duties as requested
Supervisory Responsibilities
No supervisory responsibilities

Job Tags

Remote work,

Similar Jobs

Providence Health & Services

LPN LVN - Home Health Job at Providence Health & Services

...$5,000 hiring bonus for eligible external hires that meet required qualifications and conditions for payment LPN LVN - HOME HEALTH Schedule: Full Time, Day shift Location: will need driving/traveling around Portland Downtown/Columbia County/Tigard Job...

New Tech Mechanical Systems

HVAC Service Technician Job at New Tech Mechanical Systems

HVAC Service/Maintenance Technician Urgent Need - Up to $2000 Sign on Bonus We are looking for HVAC Technicians to join our team! For installation, service and repairing of heating and air conditioning systems (year round work). Pay: $65,000 - $95,000 + over time...

Any Lab Test Now

Medical Assistant/Phlebotomist Job at Any Lab Test Now

...Franchise Times)~Top Recession Proof Franchises (Franchise Business Review)~Inc 5000Qualifications:~Minimum of 5 years of phlebotomy, venipuncture, lab tests specimen collection (preparation and transport) experience. Bilingual speaking skills are a plus.~...

KBR

Data Management Specialist Job at KBR

Title:Data Management SpecialistKBR is seeking a Data Management Specialist to support government customers in all aspects of data management and assist with configuration management duties as required. Responsibilities include contract deliverable processing and management...

Tortorella Group

Scheduler/ Dispatcher for Pool Service Job at Tortorella Group

...Position Overview: Scheduler/ Dispatcher We are seeking a highly organized and detail-oriented Scheduler/Dispatcher in the Hampton Bays area to join our high-end gunite pool service and maintenance company. The Scheduler will play a crucial role in coordinating...

Member Care Agent Job at iFIT, Logan, UT

czM4Wm83a2FnTDJYT05DeUdDdVlrRE15