Location: Newark, NJ market (onsite at client 4x a week)
R25_0012748
#LI-Onsite
NIQ is a leading organization specializing in retail analytics and merchandising solutions, helping clients build customer-centric strategies. The company delivers a comprehensive understanding of consumer buying behavior, revealing new pathways to growth.
The Client Manager, Customer Insights, will be responsible for managing client relationships, delivering advanced analytics, and driving data-driven customer insights and merchandising strategies. Engaging with key stakeholders across our client’s organization, you will partner to solve key business problems. You will use NIQ’s products to provide insights in connection with your client’s planning and decision-making routines. This role involves working onsite in partnership with a strategic retail client to deliver customer insights and analytics for strategic decision-making.
About You: You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. You make data applicable and interesting for your clients, and mold it into a story that flows, drives outcomes that have actionable results. You confidently drive winning outcomes that meet strategic client objectives. You are someone who values working on a diverse, inclusive team.
Key Responsibilities:
Client Relationship Management:
Act as the primary contact for client merchandising counterparts
Build and maintain strong partnerships with clients and internal stakeholders
Serve as a trusted advisor, providing merchandising expertise and data-driven recommendations
Penetrate and establish enduring client relationships with senior decision makers by demonstrating ongoing value and integration into their business
Analytics and Insights:
Leverage NIQ’s proprietary market and customer insights solutions to deliver customer and merchandising insights
Utilize NIQ’s proprietary solutions to embed customer insights into our client’s merchandising routines and performance assessments
Troubleshoot data discrepancies and ensure accurate analysis
Drive continuous improvement and best practices for driving insights and recommendations that create value for our client
Merchandising Strategy:
Drive the integration of NIQ’s data and insights into our client’s category management processes
Support merchandising analytics in areas such as optimizing assortment decisions, assessing product launches, reviewing category change dynamics and diagnosing problem areas
Train your retailer counterparts on how to use NIQ’s data and solutions to execute merchandising decisions
Project Management:
Manage multiple priorities, deadlines, and projects
Execute the delivery of solutions with our client, ensuring timely outcomes and client satisfaction
Lead meetings and presentations with key stakeholders
Take accountability for delivering against client commitments
Innovation and Development:
Identify opportunities to develop new capabilities and approaches
Stay current with industry trends and educate clients on innovative merchandising practices
Contribute to the development of merchandising products/services and client service models
Identify opportunities to collaborate across teams and uncover sales opportunities with client
This role has a market-competitive salary with an anticipated base compensation of the following range: $76,500-$100,000. Actual salaries will vary depending on a candidate’s experience,
Our Benefits
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
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