The number one goal of everyone in our team is to make our Clients exceptionally happy. The Level 3 Help Desk Technician plays an important role in making sure that happens.
The Level 3 Help Desk Technician handles escalated support requests for the Service Delivery Team . They are assigned the support requests that the Junior Helpdesk Technician can’t handle.
When help is needed the Level 3 Help Desk Technician can turn to the Service Delivery Manager for guidance and support.
Salary: $67k - $69k
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