Job Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As an LMS (Learning Management System) Administrator at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions. Here are the details on this position.

Your role in our mission

• Performs complex standard and non-standard processing and quality tasks in support of the Learning Management System (LMS) designed for the Medi-Cal program. Demonstrates knowledge and skills in a variety of assigned work processes, including LMS course uploads, certificates, quizzes, surveys, reports, user access issues, and training event support.
• Understands the business of the Medi-Cal client and related LMS and training dynamics; applies knowledge to ensure best practice procedures and continuous process improvement. Identifies issues and reviews, recommends and implements modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Performs analysis and report findings. Interprets, audits and reconciles reports for accuracy or completeness. Maintains log records of pertinent data and provides periodic status reports. Prepares standard and ad hoc reports for management and clients.
• Participates in LMS projects and application configuration efforts, researches problems and follows up with the client regarding resolution. Interfaces with management and clients to resolve issues and assists in implementing same as approved.
• Supports development and documentation of new or revised standard operating procedures.

What we're looking for

• Six or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment.
• Experience working with client company product and/or functional area.
• Experience working with business solutions software.
• Strong communication skills, both verbal and written

What you should expect in this role

• Team leadership skills to train and assist less experienced personnel.
• Strong communication, personal computer and business solutions software skills.
• Ability to assess clients' business and identify improvement opportunities.
• Ability to multi-task, to work independently and as part of a team.
• Must be a resident of California - Hybrid

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The pay range for this position is [[salaryMin]] - [[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

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