This Tier 3 IT Service Desk Analyst position requires advanced technical expertise to provide comprehensive support to end-users. The role involves troubleshooting complex issues across workstations, printers, and Microsoft 365, managing user accounts, and escalating incidents through a ticketing system. Strong communication and customer service skills are essential for effectively interacting with users and resolving their technical challenges.
Location:
Norfolk, Virginia 23518, United States
Responsibilities:
- Provide advanced (third level) technical support for end-users, troubleshooting workstations, printers, and Microsoft 365 issues.
- Log, track, and escalate incidents through a helpdesk ticketing system.
- Handle user account provisioning, deprovisioning, and password resets.
- Perform basic troubleshooting for network, hardware, and software issues.
- Utilize strong knowledge of Microsoft 365, Windows OS, and common desktop applications.
- Effectively communicate with end-users, demonstrating excellent customer service skills.
- Leverage experience with helpdesk ticketing systems such as ServiceNow or Zendesk.
Required Skills & Certifications:
- Advanced troubleshooting skills for workstations, printers, and Microsoft 365.
- Proficiency in helpdesk ticketing systems.
- Strong knowledge of Microsoft 365, Windows OS, and common desktop applications.
- Excellent communication and customer service skills.
Preferred Skills & Certifications:
- Experience with network troubleshooting.
- Experience with hardware and software troubleshooting beyond basic level.
- Familiarity with ServiceNow or Zendesk.
Special Considerations:
- None specified in input.
Scheduling:
- Not specified in input.
...Acupuncturist to join our healthcare team. The ideal candidate will have a strong background in patient care, a deep understanding of acupuncture techniques and principles, feel confortable prescribing Chinese herbal formula's and supplements, and teaching patients at home...
Calling all caregivers to come join one of the largest home health care companies in the nation! We have been in business since 1984 and... ...Open Positions* Caregiver Companions. No Certifications or experience necessary* Certified Nursing Assistants* Certified Home Health...
...Dealerships is seeking a technically skilled and content-savvy Search Marketing / SEO Analyst to lead the charge in improving our online visibility and... ...Current with Industry Trends:Keep up with evolving search engine algorithms, industry standards, and emerging digital tools...
Associate Financial Representative Location Wilmington, NC : Overall Function The Cox District Network Office is looking for a full-time Associate Financial Representative who concentrates in client service to ensure the maintenance of an efficient, organized practice...
HEARING HEALTHCARE RECRUITERSis proud to present this opportunity in the beautiful state ofFlorida!This well-established and rapidly... ...care organization is seeking an Audiologist or Hearing Aid Specialist to join one of its thriving offices operating under a recognizable...