This Tier 2 IT Service Desk Analyst position requires providing first and second-level technical support to end-users for workstations, printers, and Microsoft 365 applications. The role involves troubleshooting technical issues, managing user accounts, utilizing helpdesk ticketing systems, and maintaining excellent customer service. Strong knowledge of Microsoft 365, Windows OS, and common desktop applications is essential.
Location:
Norfolk, Virginia 23518, United States
Responsibilities:
- Deliver first and second-level technical support to end-users for workstations, printers, and Microsoft 365 applications.
- Log, track, and escalate technical incidents using a helpdesk ticketing system.
- Assist with user account provisioning, deprovisioning, and password resets.
- Troubleshoot basic network, hardware, and software issues.
- Provide excellent customer service and clear communication to end-users.
Required Skills & Certifications:
- Strong knowledge of Microsoft 365, Windows OS, and common desktop applications.
- Experience with helpdesk ticketing systems (e.g., ServiceNow or Zendesk).
- Excellent customer service and communication skills.
Preferred Skills & Certifications:
- Experience with network troubleshooting.
- Knowledge of various hardware and software applications.
Special Considerations:
None specified in input.
Scheduling:
Not specified in input.
...Sunset Auto Wholesale is interviewing for an experienced Automotive Controller to manage all administrative aspects of our independent dealership. The ideal candidate will have previous verifiable experience at an auto dealership, as well as general knowledge in all departments...
Dispatcher/Flight SchedulerLocation:Kloten, Zurich, CH, 8302Flexible Work Arrangement: OnsiteJob Category: Flight ServicesCareer Level: ProfessionalRequisition Id: 3999Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel...
...crews; and more than 700 professional technicians. We are seeking a Sales Associate to join our sales team in your area. In this role you will be selling residential products and services door-to-door. You will be canvassing different neighborhoods in your assigned...
Position summary: TRP Construction Group, LLC is currently seeking full-time Pavement Markings Laborer to perform operations in the Asheville, NC area. This position requires performing a variety of tasks related to highway maintenance to ensure the safety of the traveling...
...direction of the Manager of Holistic Health, provides outpatient therapy and lymphedema services to both cancer and non-cancer patients... .... Qualifications: Education: Bachelor's degree in Physical Therapy or Occupational Therapy. Licensure: Current Physical...