Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a great Instructional Designer do at Fiserv?

The Instructional Designer at Fiserv is responsible for the planning, design, and implementation of learning opportunities for financial product and service software offerings. They collaborate with Product and Subject Matter Experts (SMEs) to determine audio-visual content needs, develop course creation standards, and translate complex information into engaging eLearning or Micro Learning courses, simulations, and videos. The ideal candidate should possess expertise in adult learning theories, leadership, verbal communication, and excel in a fast-paced development environment.

What you will do:

• Support strategy for planning, creating, managing, and deploying content.
• Communicate and collaborate effectively with content creators, SMEs, and stakeholders for consistent content tone and style.
• Create, revise, and maintain eLearning and Microlearning materials.
• Design and develop SCORM compliant eLearning courses.
• Apply product-specific knowledge utilizing graphic design, instructional design, writing, and editing skills.
• Manage project lifecycle and development aspects.
• Translate technical designs into user-friendly learning material.
• Master departmental style guides and procedures.
• Identify requirements, scope, and project work estimation.
• Determine timelines and report progress to project sponsors.
• Utilize online resources for project delivery.
• Transform complex data into usable information.
• Manage daily project work efficiently.
• Create final content for client-facing training and documentation.
• Interact effectively across all levels of the organization.

What You Will Need To Have:

• 2-3 years of experience with eLearning tools (Camtasia, Captivate, Articulate 360).
• 2-3 years of instructional design methodology experience.
• Experience formulating eLearning strategies.
• Proficiency in content analysis, modeling, design, and structured writing.
• Familiarity with screen capture and editing tools (Flare, Word, PowerPoint).
• Strong verbal and written communication skills.
• Ability to participate in Agile meetings and align initiatives with training requirements.

What Would Be Great To Have:

• 2-3 years of experience with cognitive adult learning theories.
• Experience with Learning Management Systems, especially Cornerstone.
• Banking industry experience in platforms, applications, payments, or financial solutions.
• Bachelor's degree in Instructional Design, Technical Communications, Professional Writing, English, or Journalism (preferred) or equivalent work experience or instructional design certification.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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