Position Summary:
We are seeking a proactive and customer-focused Help Desk Technician (Level 1) to join our IT team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering top-tier technical support. You will be the first point of contact for end-users experiencing technical issues and play a key role in maintaining smooth day-to-day IT operations across our organization.
You’ll be supporting a Microsoft 365 environment, troubleshooting general software and hardware issues, and working with our ERP platform. Strong communication skills, critical thinking, and the ability to calmly resolve conflicts and technical issues are essential.
Key Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, or in person.
Provide Level 1 support for hardware, software, printers, and general IT-related issues.
Troubleshoot problems related to Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
Assist users with ERP system access and basic functionality issues.
Support endpoint setup including imaging, deployment, and configuration of Windows-based PCs.
Install, configure, and troubleshoot printers and end-user software.
Maintain accurate records of issues and resolutions using a help desk ticketing system.
Escalate unresolved issues to appropriate team members while ensuring proper documentation.
Support users in a Meraki-based networking environment (Wi-Fi connectivity, basic LAN/WAN troubleshooting).
Contribute to documentation of standard operating procedures and technical guides.
Required Skills & Qualifications:
1–2 years of experience in a Help Desk or IT support role.
Familiarity with Microsoft 365 applications and Windows operating systems.
Experience supporting hardware (laptops, desktops, printers, etc.).
Basic knowledge of networking concepts and Meraki systems is a plus.
Exposure to ERP systems (user support, access, navigation) preferred.
Excellent interpersonal and customer service skills with the ability to explain technical concepts in plain language.
Strong critical thinking and problem-solving skills.
Strong organizational skills and attention to detail.
Preferred Qualifications:
CompTIA A+, ITIL Foundation, or similar certification.
Experience working with Microsoft Intune or other MDM platforms.
Experience with ticketing systems (e.g., Freshservice, Zendesk, ServiceNow).
Knowledge of SharePoint Online administration is a plus.
...DAHLIN is an award-winning architecture, planning and interior design firm with 190+ multi-cultural professionals located throughout the... ...arecurrently accepting applications for our SUMMER MARKETING INTERN positionin our PLEASANTON,CA office.Under the guidance of...
A local Funeral Home in the area is looking to add a Licensed Funeral Director/Embalmer to their staff. They are a friendy bunch who are looking for another Director to add to their family-like team. Qualifications:* Must hold a valid License in VA* Must desire an...
...this position:+ Profit SharingBenefits:Benefits available for this position are:+ Insurance - Medical, Dental, Vision Care for full-time positions+ Disability Insurance+ Life Insurance+ 401(k)+ Paid Sick Leave+ Paid Holidays+ Paid Vacation+ Health Savings...
...Dental insurance Flexible schedule Health insurance Paid time off Training & development... ...help adults stay safe and independent at home. As Assisting Hands CHHA, or Live-in you... ...job openings for HHAs Home Health Aides in the following location Freehold, NJ...
Job Title: Senior Tax Accountant Position type: Full time Location: Coral Gables, FL 33134 Education: Bachelor's degree in accounting required, Master's degree or working to attain it. Years of experience: At least 2 years of experience in public accounting,...