Job Description

General Functions:

Assists in the investigation of cases of fraud involving the use of electronic/cyber systems, debit and credit cards, wires, new accounts, account abuse, check forgery, elder abuse, suspected money laundering, check kiting, identity theft, and the like. Analyzes various reports to identify and limit potential fraudulent actions on member accounts.

Duties and Responsibilities:

1) Handles all fraud alerts by acknowledging or investigating them in platforms such as our BSA Software, Advanced Fraud Solutions, Online Banking External Transfers, etc. Refers investigations to the BSA Officer for review and reporting determination.

2) Handles all fraud and lost/stolen reports made by members (e.g., affidavits, suspected fraud forms, etc.). Assists staff in completing required forms when necessary. Monitors outstanding requests against timeline requirements for completing the investigation. Interviews and counsels members via telephone, as needed.

3) Collaborates with various departments and teams (e.g., Deposit Operations, Branch Managers, Accounting, etc.) during investigations and informs them of situations that impact their department.

4) Reviews various fraud prevention reports to monitor unconventional member account behavior and changes member access status through the debit card and ATM networks, online access, and account restrictions as necessary.

5) Performs analysis of fraud-related data to draw conclusions about the credit union’s losses and monies saved, and provide timely recommendations to the BSA Officer.

6) Prepares reports as necessary to provide departmental management with accurate records of fraudulent activity and actions taken to control potential losses.

7) Exercises discretionary judgement and initiative regarding wire, check, or debit card fraud claims within the parameters of the organization's policies, procedures, and security.

8) Serves as a resource for fraud matters and related initiatives, and responds to questions from business units.

9) Serves as the BSA Officer’s backup and performs those duties as needed.

10) Supports the BSA Officer in preparing for state, and federal regulator and auditor examinations and reviews.

11) Assists with preparing and administering fraud training as directed by the BSA Officer.

12) Collaborates and assists in the administrative duties of the department. Provides backup to other departmental functions, as needed.

13) Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies and procedures.

14) Maintains work area in an orderly manner.

15) This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Performs other duties and works other hours as assigned.

16) Must be able to meet physical requirements: prolonged periods of sitting at a desk working on a computer or standing and completing training activities; must be able to list 30 pounds at times.

Required Qualifications:

· Regularly: sitting, talking, hearing, vision-close, peripheral, depth, ability to adjust focus.

· Occasionally: standing, walking, climbing and or/balancing, stooping, kneeling, crouching, and/or crawling, feeling/touching, lifting objects up to 30 pounds.

· Must be capable of regular, reliable, and timely attendance.

· Proficient in understanding and navigating Microsoft Office suite, specifically Outlook, Excel, and Word, plus multiple computer programs and the internet.

· Self-motivated; proactively takes the initiative to accomplish necessary tasks and seize new and often times challenging opportunities.

· Occasional travel will be required for ongoing training, meetings and conferences.

· Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.

· Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.

· High School Diploma or equivalent.

Preferred Qualifications:

· At least 2 years of fraud investigation or similar experience.

· Proficient in the compliance requirements of BSA, AML, and OFAC.

PAY INFORMATION

$21.55 to $25 per hour dependent upon qualifications and experience

BENEFITS*

Insurance Options

• Health
• Dental
• Vision
• Accidental
• Hospital Indemnity
• Critical Illness
• Voluntary Life Insurance 
• Short-Term Disability, Long-Term Disability, and Basic Life/AD&D Insurance all covered by LLCU
• Flexible Spending Accounts (Medical FSA, Dependent Care FSA, and Limited FSA)
• Health Spending Accounts
• Employee Assistance Program

Time Off

• Paid Time Off (PTO) 
• Sick Leave
• Paid Holidays (those recognized by the Federal Reserve Bank)
• Paid Parental Leave
• Funeral and Grieving Leave
• Paid Disability Leave

Additional 

• 401k
• Clothing Allowance 
• Community Impact/Community Service - Staff are provided up to 14 hours per year of paid time for the purposes of volunteering. 
• Tuition Assistance and Professional Development Opportunities 
• Fitness Programs
• New Employee Referral Bonus

*Eligibility criteria must be met.

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