Job Description

This is a remote position.

Position Details

Job Title: Endpoint Manager

Department: End User Computing

Location: US within distance of an Accordion office

Reports To: Director of End User Computing

Position Summary

We are seeking a skilled and strategic Endpoint Manager to lead our global endpoint device operations. This position is responsible for overseeing the secure and efficient deployment, configuration, and maintenance of all endpoint devices—laptops, mobile devices, and virtual endpoints—across the enterprise.

The ideal candidate will possess deep technical expertise with ManageEngine Endpoint Central, along with experience managing endpoint environments in large, distributed organizations. In addition to managing a centralized endpoint strategy, the Endpoint Manager will provide on-site support as needed to address escalations, lead deployments, and support executive users or office relocations.

Key Responsibilities

1. Endpoint Platform Ownership

• Serve as the primary owner of ManageEngine Endpoint Central, including administration, configuration, upgrades, and performance optimization.

• Standardize, deploy, and manage operating system images, application packages, and device configuration policies.

• Ensure all endpoint devices are aligned with enterprise standards and policies.

2. Endpoint Security & Compliance

• Recommend and implement standard configurations.

• Partner with the security team to enforce endpoint protection standards (e.g., encryption, antivirus, patching).

• Ensure compliance with frameworks like NIST, CIS, and organizational policy mandates.

• Conduct regular endpoint audits and reporting to track system health and compliance.

3. Global Team Leadership

• Establish best practices for endpoint lifecycle management, remote troubleshooting, and device recovery.

• Provide direction and oversight for endpoint initiatives, including global rollouts and patch campaigns.

4. On-Site Support & Special Projects

• Deliver on-site support for executive-level incidents, VIP setups, hardware events, and high-priority issue resolution.

• Participate in major deployments, new office openings, and endpoint refresh initiatives across global sites.

• Act as the local escalation point for unresolved endpoint issues.

5. Process Improvement & Automation

• Leverage Endpoint Central’s scripting and automation features to streamline device provisioning and policy enforcement.

• Identify opportunities to improve deployment speed, patch compliance, and software delivery processes.

• Implement monitoring and alerting to proactively resolve endpoint issues before they impact users.

6. Reporting & Metrics

• Create and maintain dashboards to report on endpoint inventory, compliance, health, and usage.

• Develop KPIs to measure endpoint reliability, patching success rates, and service desk escalation trends.

• Present metrics and recommendations to IT leadership for continuous improvement.

Requirements

Qualifications

Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• 5+ years of progressive IT experience, with 3+ years of hands-on experience using ManageEngine Endpoint Central.

• Proven experience managing Windows, macOS, and mobile endpoints in a corporate environment.

• Excellent troubleshooting skills and understanding of endpoint hardware/software interactions.

• Strong communication skills and the ability to work with global stakeholders and support teams.

Preferred:

• Experience in a multinational or enterprise-scale IT environment.

• Familiarity with ITSM systems such as ServiceNow or ManageEngine ServiceDesk Plus.

• Proficiency in PowerShell or other scripting languages.

• ITIL Foundation certification or comparable ITSM knowledge.

• Willingness to travel and provide on-site support as needed for major support events.

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