Customer Success Specialist Job at Greenfly, Remote

dDM0Y3Bib2RqN0tZUE4rd0dpV1prVE0z
  • Greenfly
  • Remote

Job Description

Greenfly is seeking an outstanding Customer Success Specialist to support our company’s growth. Our enterprise SaaS platform enables the world’s biggest sports and media organizations to leverage Greenfly’s short-form content ecosystem to capture, organize and share digital media across departments as well as to athletes, broadcasters, talent, and partners. 

The ideal candidate for this position is organized, an excellent communicator and a strong multitasker. You have technical experience working behind the scenes for customers, are solutions oriented, and have the ability to manage your time well in a fast paced environment. In this role, your priorities will be to support lead CSMs on our strategic and key accounts, triage customer inquiries and fulfill customer-related tasks.

Job Responsibilities

  • Support customer success leads on highest valued customers 
  • Quickly and thoroughly resolve strategic customer tasks 
  • Technically set up and maintain strategic customers’ platform experiences
  • Work cross functionally with tech and product teams to facilitate best in class experience for strategic customers 
  • Triage customer questions or issues to ensure speedy communication and resolution 
  • Establish internal best practices to support scalability of efforts

Requirements

  • Excellent multitasker
  • Strong project management skills 
  • Exceptional written and verbal communication skills
  • Problem solver
  • Organized and methodical approach to accomplishing tasks
  • Proven ability to succeed in a fast-paced, startup environment
  • Ability to ramp quickly 
  • A proactive, intentional approach to working with customers 
  • Experience working in a startup environment
  • 1+ years of customer support or related roles in B2B Saas
  • Proficient in G-Suite, CRM tools (Salesforce/ Totango/ Hubspot), Zendesk, Atlassian (Jira/ Confluence), Canva, and similar marketing technology or Saas platforms
  • Flexible hours to provide customer coverage 

Benefits

  • Hourly Rate: $18-22/ hour
  • Stock options 
  • Great benefits package
  • This full-time position is fully remote in the New York and Los Angeles metro area
  • You may visit our Santa Monica, California HQ and/or New York sales office occasionally
  • Must be legally eligible to work in the USA
  • Greenfly is an equal opportunity employer; we celebrate different opinions and points of view and we believe that diversity drives innovation

Job Tags

Remote job, Hourly pay, Full time, Work at office, Flexible hours,

Similar Jobs

Cengage Group

Customer Success Specialist - AR, MS and LA Job at Cengage Group

 ...inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual...  ...how we work every day. To learn more, please see .The **Customer Success Specialist** drives customer retention and sales growth through... 

Nintendo

Art Director (NST) Job at Nintendo

 ...the very best video games. We conduct research, use state-of-the-art equipment and review methods of operation so that we may...  ...exceptional artists to help support our Art Department. As the Art Director, you will partner with the Art Department Manager and other studio... 

USA NEWS TALK

website artical/content/blogs post writer Job at USA NEWS TALK

Our company is on the lookout for a website artical/content/blogs post writer to join our skillful team. We are confident that the right individual will have a strong command of the English language, with the ability to produce well-written, engaging, and informative content...

Celestica

Manager, Supply Chain Logistics 1 Job at Celestica

 ...challenges. A leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at...  ...design & deployment, flawless product launches, global logistics and broader business execution, including working capital management... 

Facility Masters

Data Analyst Remote Work Job at Facility Masters

I'm working with an international investment bank that is seeking a Data Analyst who will help design, develop, and implement reports through PowerBI. The role will work closely with the compliance team and provide analytical reports for senior leadership. Must Haves...