At SignalFire, we partner with top early-stage startups that are shaping the future of technology. Our portfolio spans 200+ innovative companies across AI, cybersecurity, healthtech, fintech, developer tools, and enterprise SaaS.
We’re looking to connect with exceptional Customer Success Managers (CSMs) and Customer Success Leaders who are passionate about driving adoption, retention, and long-term customer value at high-growth startups. By joining SignalFire’s Talent Network, your profile will be shared with our portfolio companies, giving you visibility into exclusive early-stage opportunities that may not be publicly listed.
💡 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hiring customer success leaders. If a company is interested in your background, they may reach out directly.
We’re looking for customer success professionals who are:
✔ Passionate about building and scaling customer success functions from the ground up
✔ Experienced in driving customer retention, expansion, and advocacy
✔ Excited to work closely with founders, product teams, and GTM leaders to shape the customer journey
Own customer relationships, ensuring strong adoption, satisfaction, and long-term retention
Develop and execute customer success strategies to drive renewals and expansion
Act as a trusted advisor to customers, helping them achieve their business goals
Build scalable customer onboarding, enablement, and support processes
Collaborate cross-functionally with product, sales, and marketing to improve customer experience
Develop playbooks and success metrics to measure and optimize customer engagement
Advocate for customer needs and provide feedback to product and engineering teams
Implement and manage customer success tools (e.g., Gainsight, ChurnZero, Zendesk, HubSpot)
While each startup has its own hiring criteria, many customer success roles in our network look for:
3+ years of experience in customer success, account management, or a related function
Experience at a high-growth startup or SaaS company
Proven ability to drive renewals, expansion, and customer retention
Strong relationship-building and communication skills
Experience working with B2B SaaS, enterprise customers, or technical products is a plus
Familiarity with customer success platforms (e.g., Gainsight, ChurnZero, Totango)
Data-driven mindset with experience tracking NPS, churn, and engagement metrics
Customer Success & CRM: Gainsight, ChurnZero, Totango, HubSpot, Salesforce
Support & Onboarding: Zendesk, Intercom, Help Scout, Gong
Collaboration & Documentation: Slack, Notion, Confluence, Loom
Analytics & Data: Tableau, Looker, Google Analytics, SQL
Submit your application to join SignalFire’s Talent Ecosystem.
We review applications on an ongoing basis to identify strong candidates.
If there’s a match, a SignalFire talent partner or a leader from one of our startups may reach out directly.
No match yet? We’ll keep your profile on file for future customer success roles in our portfolio.
$75K – $175K • Multiple Ranges
...The Bookkeeper has a strong background in Accounts Payable (AP) and Accounts Receivable (AR) processes . The Bookkeeper is responsible... ...all required forms. ~ Ability to work extended hours and weekends on an as - needed basis.~ Manual dexterity to input...
...Healthcare Professionals accepted) Medical Technologist - Med Tech opening at a highly ranked hospital in Ohio with 280+ beds. Second and third shift positions available. The hours for the second shift are from 2:30pm to 11:00pm, and the third shift hours are from 10:30pm...
...Beau Monde Catering is currently hiring Event Servers/Bartenders. Our ideal candidate is someone who is looking for supplemental income, is a team player, has great communication skills, and had night/weekend availability. Beau Monde offers the ability to make your own...
...committee chair, Dr. Kate Heinze, at ****@*****.***. The Sport Management program at the University of Michigan School of... ...courses per semester (fall and winter terms), with a focus on sport analytics . Key duties include developing and delivering evidence-based...
...Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, were digitizing the Golden Arches. Combine that with our... ...engineers are aligned to the priorities identified to deliver funded, road mapped work. Manage budget effectively and identify cost savings...