Job Description
At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.
Our Mission Strengthening our entire community through whole-person healthcare and education.
Position Summary The Chief Information Officer (CIO) serves as the principal technology/information security, quality, and data/data analytics leader for CrescentCare. The role leads the strategic vision for informatics, data analytics, Quality, HIT, IT, and information security. The CIO is a critical member of the senior leadership team and oversees all aspects of CrescentCare’s technology needs from both a long-term strategic perspective as well as day-to-day business needs. The CIO oversees the partnership development and management of CrescentCare’s internal and external technology related projects and activities, including the organization’s HIT Strategic Plan, Quality Plan, and Technology and Information Security Plans.
Key Duties And Responsibilities Strategic - Evaluates and advises the organization’s leadership on strategic priorities to ensure the technology stability of the organization and that the delivery of healthcare service programs continues to respond to the needs of both patients and the community at-large.
- Keeps abreast of changes in the economic environment and informing leadership and Board members of new developments; analyzing changes in services across all facets of the organization, working with leaders to strategize and position their programs; building relationships with key professionals.
- Develops and monitors productivity in department. Evaluates monthly informatics and productivity statistics and identifies trends for leadership review.
- Provides leadership in the development and the continuous evaluation of short and long-term strategic technology objectives.
- Provide recommendations to strategically enhance information systems performance and business opportunities.
- Evaluates and advises on the impact of long-range planning, introduction of new programs and strategies, and regulatory action.
- Participates as a member of the agency’s senior leadership team in strategic planning and organizing agency-wide initiatives and projects.
- Knowledgeable about issues and current practices relating to health care
- High level of understanding of area resources and systemic barriers
Information Technology - Oversees all IT related projects for the organization
- Oversees all IT inventory and IT procurement process.
- Works with all departments to provide IS services and resources.
- Ensures up-to-date and appropriate technology and applications training is provided organization wide
- Ensures LMS (Learning Management System) is updated and available for organization wide virtual training and compliance.
- Oversees the development and implementation of the organization Technology and Information Security Plans.
Data & Data Analytics - Responsible for the data analytics of the organization
- Develops strategic plans, policies, and procedures to drive quality improvement initiatives across the organization.
- Ensures the development of routine, accurate, timely and meaningful data for the organization to use to improve health outcomes and drive sound business decisions in impactful ways
- Oversees the implementation and administration all data analytics and visualization systems
- Responsible for the integrity and security of all the organization’s data and databases.
- Oversees the administration and optimization of all electronic health record systems for the organization to help improve the delivery of patient care.
- Oversees the development and implementation of the organization Data Plan.
HIT - Responsible for all projects, enhancements, security, and change management related to all electronic health records systems for the organization.
- Oversees the day-to-day functionality and availability of all electronic health records systems.
Quality - Ensures appropriate Quality tools and surveys are available to meet all organizational needs.
- Ensures IT, HIT, Data, and Quality strategies and processes support organization-wide goals.
- Serves as the Security Officer for the organization. Work closely with the Privacy Officer to address HIPAA issues and concerns.
- Oversees the development and implementation of the organization Quality Plan
ACCOUNTABILITIES ( The “deliverables”, specific activities or key tasks staff member is expected to perform)
IT - Select and implement appropriate technology and infrastructure to streamline all internal operations and help optimize their strategic benefits.
- Develop and oversee the IT budget for the organization
- Analyze the costs, value, and risks of information technology to advise senior leadership team and suggest actions
- Establish systems and processes to evaluate the return on investment from technologies in order to select the right tools for the business.
- Develops and successfully implements organizational policies, procedures, and best practices related to IT and information security
- Ensures successful onboarding, training offboarding of all staff, contractors, interns, and volunteers in the electronic health record and all organizational electronic systems.
Quality - Oversees the quality department of the organization
- Staffs the Quality Committee of the Board of Trustees
- Oversees the staffing and facilitation of the Consumer Advisory Committee
- Oversees the Quality programs and initiatives of the organization to implement process improvement measures, improve health outcomes, and meet organizational goals and other requirements.
- Ensures delivery and analysis of patient satisfaction survey(s) and uses the results to drive quality improvement initiatives.
- Ensures regular reports and statistics are provided on CQMs (Clinical Quality Measures) for the organization.
Data & Data Analytics - Responsible for annual submission of UDS and RSR on behalf of the organization
- Responsible for monthly Ryan White A data and invoicing
- Responsible for developing or optimizing methods of data collection, extraction, and analysis as needed to meet organizational requirements and goals.
- Develops strategic plans, policies, and procedures related to organization-wide data integrity, accuracy, and integration
HIT - Implements and oversees the maintenance of all external data connections to all electronic health record systems for the organization.
Other - Develops a yearly workplan
- Fosters and maintains good working relationships with vendors, partners, funders, and the community.
- All other duties as assigned.
Qualifications Option A Education - Bachelor's degree in Information Technology, Business Administration, Computer Science, Health Administration, Management Information Systems, Public Health, Health Informatics or equivalent required
Work Experience - 15+ years of experience working in the IT field required
- 5+ years of IT Director/CIO experience that includes direct people leadership and management
- 2 years of experience working in health care or non-profit organizations required
Option B Education - Bachelor's degree in Information Technology, Business Administration, Computer Science, Health Administration, Management Information Systems, Public Health, Health Informatics or equivalent required
- Master’s degree in Information Technology, Business Administration, Computer Science, Health Administration, Management Information Systems, Public Health, Health Informatics or equivalent required
Work Experience - 10+ years of experience working in the IT field required
- 5+ years of IT director/CIO experience that includes direct people leadership and management required
- Experience working in health care or non-profit organizations preferred
For both options
Certification - Relevant certification in IT management, such as Certified Information Systems Security Professional (CISSP) or Certified Information Technology Manager (CITM) preferred.
ESSENTIAL PHYSICAL REQUIREMENTS - Extended periods of sitting required.
- Work is primarily office based
- Some travel may be required
Total Compensation Package We believe the investment we make in our employees is among the most important. Our compensation package includes:
- Comprehensive medical and prescription drug coverage options
- Health Savings Account (HSA)
- Employer-paid Dental
- Employer-paid life insurance & AD&D
- Employer-paid Wellness Program
- Employer-paid Employee Assistance Program
- Employer-sponsored vision insurance
- Employer-sponsored short-term disability insurance
- Vacation time (accrue 10 days in first 12 months)
- Sick time (accrue 8 days in first 12 months)
- Eleven (11) paid holidays
- 401(k) retirement plan with employer match beginning in employee’s second year
Job Tags
Holiday work, Temporary work, For contractors, Work experience placement, Remote job,