Chat and Email Customer Support Representative Job at Foundever®, Orem, UT

dDN3Vm83QWFqN3lmUHRTM0h5ZVRsalE4
  • Foundever®
  • Orem, UT

Job Description

Chat and Email Support Specialist

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. 

As a Chat and Email Customer Support Advocate, you will handle customer inquires. You'll follow set guidelines to respond quickly and accurately to customer questions and concerns. You'll also stay informed about updates through regular training and communication. Your main goal is to provide smooth and efficient service to our customers. 

Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT 

Why You Should Join Us

  • $17/H
  • No outbound communications or voice calls.  Chat and email only!
  • Join a supportive community focused on engagement and recognition
  • Internal growth opportunity, 84% of our management team is promoted from within
  • Hands-on paid classroom-style training, as well as ongoing job specific training 
  • Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
  • Employee discounts and referral bonuses

What We Are Looking For

  • Must legally be able to work in the US 

  • Must be at least 18 yrs of age 

  • Highschool diploma or equivalent  

  • The flexibility to work various shifts, including evenings and weekends 

  • Must pass a background check 

Key Skills

  • Strong verbal and written communication skills 

  • Ability to multitask and navigate between screens efficiently while assisting customer 

  • Critical thinking, Strong problem-Solving, Empathy, Adaptability and Reliability 

  • Document interactions, escalate issues with empathy to enhance customer experiences. 

  • Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals. 

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation. 

Military Friendly 

Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

Get to know us at and connect with us on Facebook, LinkedIn and Twitter. 

Job Tags

Local area, Shift work, Afternoon shift,

Similar Jobs

Westgate Resorts

Housekeeping Director Job at Westgate Resorts

 ...welcome to the world in Park City. Job Description Westgate Resorts is seeking a dedicated and service-oriented Director of Housekeeping to lead a lead 3 direct reports and overall team of 75. Possessing strong financial acumen and analytical skills will... 

Dental Metrics Maven

Denture Dental Lab Technician Job at Dental Metrics Maven

 ...Job Title: Removable Dental Lab Technician Location: Kaysville, UT Job Type: Full-Time About Us: We are a full-service dental laboratory committed to providing high-quality restorations and exceptional service to our clients. Our team takes pride in our craftsmanship... 

TKO StaffPros

Reach truck Forklift operator Job at TKO StaffPros

 ...Job Description: We are seeking skilled Reach truck Operators to join our team at a facility In Memphis, Tennessee. As a Forklift Operator, you will be responsible for the safe and efficient movement of products throughout the warehouse, loading/unloading trucks,... 

Freddy's Frozen Custard & Steakburgers

Cashier Job at Freddy's Frozen Custard & Steakburgers

 ...area tidy, and prepare the delicious frozen custard treats. Part time/variable work schedules (up to 32+ avg hours); Competitive Pay...  ...schedules for outside activities and school ~401(k) Retirement Savings Plan with company match after 1 year of service (must... 

KPMG

Network Operations Center Associate (Night Shift) Job at KPMG

 ...Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages...