Job Description

CATERING STAFF (Server/Bartender)

Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, opened in November 2019, hosts concerts, sporting events and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances.

Reports to:     

Job Description

A Catering Staff member is responsible for ensuring quality, hospitality and proper guest service is always provided.  Catering events may occur at any time of the day and be executed in any area of the arena.  Catering team members are responsible for acquiring the vehicles, properties and other materials needed to set and execute each catering event order they are assigned.  They will partner with all other F&B departments, especially culinary, to facilitate each unique event.  Catering team members monitor and maintain each event throughout and are responsible for complete breakdown once completed.  Break down will include the removal of all equipment, properties, lines, etc. and the return of all materials to the proper destinations and the original space in which the catering was held to its proper state and configuration.  Catering Staff members work with their counter parts to help monitor and maintain the food quality, hold times and safety/sanitation standards of the department. Servers are required to oversee and ensure the proper service of alcohol.  Servers are to assist with any other task requested by Food & Beverage Management team.  This is a part-time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon arena event schedule. In-person and predictable attendance.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Ensure quality hospitality and customer service to our standards and to guest/ host preference as outlined on all Banquet Event Orders (BEO’s)  
• Ensure timely, complete and proper set-up of all catering events assigned
• Greet guests as they arrive and providing oversight to selections, layout of event, etc.
• Be visible and ready to assist guests as needed throughout the event
• Expedite the communication of special food and beverage requests, additions, and/ or guest-related issues to the appropriate entities
• Properly track and maintain usage of consumption-based items (when appropriate)
• Direct any other inquiries (not regarding suites food and beverage) to the correct entity and/or personnel
• Properly breakdown all events once completed; return all materials to the proper disposal and/ or storage areas and ensure event space is returned to its proper set-up
• Help monitor and maintain safe alcohol policies and procedures
• Have full knowledge of food and beverage menu items and accompaniments
• Be comfortable with the arena and know how to navigate personally, as well as, assist guests
• Help maintain and ensure excellent customer service
• Other responsibilities and tasks as deemed appropriate by the Management Team at Dickies Arena

Competencies

1. Communication Proficiency.

2. Ethical Conduct.
3. Leadership.
4. Problem Solving/Analysis.
5. Strategic Thinking.

Physical demands

While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio and in-person with others and exchange accurate information. Employee will regularly spend most of their shift standing and walking, traversing stairs, with limited to no sitting.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more. Employee must be comfortable with raised volume and/ or dark lighting in specific event settings.

Additional Eligibility Qualifications

• Must be a minimum 21 years of age
• 1-2 years’ experience in a bartending role working in a fast-paced hospitality environment preferred
• Proficient in Microsoft applications (Word, Excel, PowerPoint and Outlook)
• Strong attention to detail
• Must possess excellent interpersonal skills and diplomacy
• Strong communication skills
• Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
• Ability to lift, push, and pull up to 50lbs
• Flexible schedule – nights, weekends and holidays
• Must be able to work in an environment with fluctuating temperatures
• catering events which can be schedule 24/7, 365 days

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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