Business Networking Support Specialist L1 (Community Based) Job at TP-Link Systems Inc., Irvine, CA

dUg0ZHA3QWRnTGFZUDkrK0h5cVpremMxUlE9PQ==
  • TP-Link Systems Inc.
  • Irvine, CA

Job Description

Who we are looking for:

TP-Link Systems Inc. is seeking an independent, energetic, and tech-savvy professional to join our dynamic U.S.-based Community team. We’re looking for a motivated individual who thrives on learning, tackling new challenges, and driving meaningful contributions to our team and company. The ideal candidate will have a passion for community engagement and technical support, helping enhance the customer experience while fostering growth and collaboration.

What are the needs of the position?

Community (Forum) Engagement:

  • Engage & Support Members: Actively interact with community members to understand their concerns, provide timely responses, and share valuable content that enhances their experience.
  • Foster Participation: Encourage meaningful discussions and active engagement by creating a welcoming and collaborative forum environment.
  • Content Contribution: Create and publish relevant content, such as Stories or Knowledgebase articles, tailored to the needs of the community.
  • Content Moderation: Monitor, review, and remove spam or content that violates community guidelines, ensuring a safe and constructive environment.

Technical Support:

  • Community Assistance: Provide prompt and effective technical support for Omada and VIGI product lines by responding to member inquiries, troubleshooting issues, and ensuring timely resolutions.
  • Issue Identification & Resolution: Investigate and troubleshoot reported bugs, security concerns, and hardware/software anomalies raised by community members, offering solutions or guidance.
  • Platform Support & Escalation: Identify and report platform-related concerns, escalating critical issues to engineering or development teams while ensuring clear communication.
  • Engineering Liaison: Serve as a bridge between community members and the Engineering team, escalating unresolved concerns and facilitating effective technical collaboration.

Requirements

What Skills will you need?

Communication Skills:

  • Demonstrate strong verbal and written communication abilities to interact effectively with community members, colleagues, external contacts, and management.
  • Convey complex technical concepts in a clear, user-friendly manner to support diverse audiences.

Organizational & Multi-tasking Skills:

  • Maintain a highly organized, adaptable approach to managing multiple projects while ensuring effective time management.
  • Stay motivated and flexible in dynamic environments, responding efficiently to evolving priorities.

Technical Skills:

  • Possess in-depth knowledge of products and technologies used in business and enterprise network environments.
  • Demonstrate proficiency in troubleshooting both common and complex networking product issues.
  • Utilize web-based, app, and command-line interfaces to effectively manage and support networked products.

Customer Service Skills:

  • Engage effectively with customers to resolve concerns and maintain high satisfaction levels.
  • Prioritize user experience and engagement in all interactions, ensuring professional and responsive support.

Education and Experience:

Required Qualifications:

  • Community Engagement Expertise: Minimum of 2 years of experience managing or contributing to a community or public forum.
  • Technical Support Experience: At least 2 years of Business Product Technical Support experience, providing solutions for enterprise-level concerns.
  • Analytical & Reporting Skills: Ability to produce detailed reports identifying known and potential issues, offering data-driven resolution strategies.
  • Software Proficiency: Strong command of Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
  • Industry Knowledge: Understanding of a vertical industry and its unique challenges in product support and community engagement.

Preferred Qualifications:

  • Educational Background: Bachelor's degree from an accredited college, demonstrating a strong academic foundation.
  • Technical Certifications: Relevant industry certifications (e.g., CCNA, Network+, AWS, A+, etc.), validating technical expertise.
  • Creative & Media Experience: Familiarity with Adobe Creative Cloud applications, including Photoshop, Premiere Pro, and After Effects, for content enhancement.

Benefits

Salary: $70K - $85K annually + Bonus

WHAT WE'RE ALL ABOUT:

TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business.

Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team.

We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F.

Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

Job Tags

Flexible hours,

Similar Jobs

AC Disaster Consulting LLC

Public Service Medical Licensing Representative Job at AC Disaster Consulting LLC

 .... Since our inception ACDC has worked side-by-side with federal, state and local governments across the country. AC Disaster Consulting (ACDC) provides...  ...explain requirements, (e.g., explains requirements for nursing licensure or certified nurse assistant certification).... 

The Retail Odyssey Company

Travel Retail Sales Merchandiser Job at The Retail Odyssey Company

As a Travel Retail Sales Merchandiser, you will play a crucial role in ensuring the successful merchandising of our products across various retail locations. This position involves traveling to different stores to set up displays, manage inventory levels, and ensure that... 

Professional Partners Group

Associate Attorney - Atlanta, GA- Hybrid Job at Professional Partners Group

 ...Associate Attorney - 1 year of experience Salary: $80,000.00 - $90,000.00 per year Work Location: Hybrid ( Tuesday-Thursday in office and Monday/Friday from home) MUST BE ABLE TO ATTEND IN PERSON FOR COURT, PRIMARY RESIDENCE MUST BE IN ATLANTA,GA. Candidates... 

SOS International LLC

Open Source Intelligence Investigator Job at SOS International LLC

Overview: SOS International LLC (SOSi) is seeking an Open-Source Intelligence Investigator who will possess a sophisticated understanding of online...  ...other related analytical products for the customer. The analyst must have operational targeting experience, senior to... 

Lensa

Business Insights Analyst Job at Lensa

 ...Lensa today! Job Description Job Description As part of the Insurance Solutions department and broader Global Wealth Solutions team, the Business Insights Analyst will play a pivotal role in managing product strategy, streamlining reporting frameworks, and...