This is a remote position.
Exciting Opportunity: Join a New 24/7 Remote Call Center!
Location: Must reside in NY State or Florida
About Us:
Join a fast growing technology company committed to delivering top-tier technical support and exceptional customer service.We’re seeking a Bilingual Customer Service ISP (Internet Service Provider) Representative who is bilingual, fluent in Spanish and English. Utilizing strong technical internet-related skills to assist our customers with their services and account management. This is a fully remote position supporting rotating 24/7 shift operations, including weekends. If you excel at technical problem-solving and customer engagement, we want to hear from you!
Job Summary:
As a Customer Service ISP Representative , you will go beyond basic troubleshooting to include Level 2 support, managing account permissions, and leveraging advanced tools to resolve complex connectivity issues. You’ll handle customer chats and tickets with expertise, ensuring satisfaction and swift resolutions.
Key Responsibilities:
Technical Support:
Customer Support:
Ticket Management:
Escalation & Collaboration:
Quality Assurance:
Qualifications:
Why You’ll Love Working With Us:
Compensation and Employment Details:
Schedule:
If you’re passionate about delivering high-quality technical support in a collaborative environment, apply now!
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