Bilingual Customer Service ISP Representative / Remote Call Center 24/7, must live in NYS or FL Job at AV Staffing Solutions, Plainview, TX

dUhVYnBiZ1ppN0NmTjkrM0d5dVpsek0wUlE9PQ==
  • AV Staffing Solutions
  • Plainview, TX

Job Description

This is a remote position.

Exciting Opportunity: Join a New 24/7 Remote Call Center!

Location: Must reside in NY State or Florida

About Us:

Join a fast growing technology company committed to delivering top-tier  technical support and exceptional customer service.We’re seeking a Bilingual  Customer Service ISP (Internet Service Provider) Representative who is bilingual, fluent in Spanish and English. Utilizing strong technical internet-related skills to assist our customers with their services and account management.   This is a fully remote position supporting   rotating 24/7 shift operations, including weekends.   If you excel at technical problem-solving and customer engagement, we want to hear from you!

Job Summary:

As a  Customer Service ISP Representative , you will go beyond basic troubleshooting to include Level 2 support, managing account permissions, and leveraging advanced tools to resolve complex connectivity issues. You’ll handle customer chats and tickets with expertise, ensuring satisfaction and swift resolutions.

Key Responsibilities:

Technical Support:

  • Diagnose and resolve customer issues related to internet connectivity, networking, and devices.
  • Provide Level 2 support, including advanced troubleshooting and managing account permissions.
  • Utilize tools such as  Fresh Desk Sonar CRM , and networking platforms (e.g., Rancid, Tacacs+, Radius).
  • Stay updated on system updates and services to enhance support quality.

Customer Support:

  • Offer professional and timely assistance to customers experiencing technical difficulties.
  • Communicate clear and actionable solutions via chat, email, and support tickets.
  • Deliver outstanding customer service with a focus on technical accuracy and efficiency.

Ticket Management:

  • Document all interactions accurately using  Fresh Desk and ensure timely follow-up within SLAs.
  • Track, prioritize, and resolve tickets effectively to maintain customer satisfaction.

Escalation & Collaboration:

  • Escalate unresolved or complex issues to network operations or IT teams when necessary.
  • Collaborate with cross-functional teams to ensure seamless issue resolution.

Quality Assurance:

  • Maintain compliance with company policies and service standards.
  • Actively participate in quality assurance programs to improve processes and outcomes.

Qualifications:

  • 1+ years of customer service and technical support experience, preferably in a call center or IT support role.
  • Proficiency with networking concepts, permissions management, and ticketing systems (e.g., Fresh Desk, Sonar CRM).
  • Strong written and verbal communication skills, with an ability to explain technical solutions clearly.
  • Availability for overnight shifts, weekends, and a rotating schedule.
  • Bilingual (Spanish/ English) is required.

Why You’ll Love Working With Us:

  • Be part of a dynamic team that values innovation and collaboration.
  • Enjoy ongoing professional development and learning opportunities.
  • Make an impact by delivering exceptional technical support to customers.

 

Compensation and Employment Details:

  • Hourly Rate: $16 - $18 per hour.
  • Paid training provided.
  • Temporary with potential for full-time based on performance and business needs.
  • Remote position (preferably near  Plainview, NY ).

  Schedule:

  • 24/7 rotating shift operations, including weekends.
  • Flexibility for rotating shifts is required .

If you’re passionate about delivering high-quality technical support in a collaborative environment, apply now!



Job Tags

Hourly pay, Full time, Temporary work, Remote job, Night shift, Rotating shift,

Similar Jobs

Tulip

Funeral Attendant Job at Tulip

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies,...  ...industry. Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every... 

Recover Medical Group

Certified Alcohol and Drug Counselor - Remote Job at Recover Medical Group

 ...About the company Recover is working to make addiction treatment and mental healthcare...  ...experience with substance use Fluent in Spanish Benefits Health Care Plan (...  ...Paternity) Training & Development Work From Home Salary Range: $55-75k... 

Professional Partners Group

Associate Attorney - Atlanta, GA- Hybrid Job at Professional Partners Group

 ...Associate Attorney - 1 year of experience Salary: $80,000.00 - $90,000.00 per year Work Location: Hybrid ( Tuesday-Thursday in office and Monday/Friday from home) MUST BE ABLE TO ATTEND IN PERSON FOR COURT, PRIMARY RESIDENCE MUST BE IN ATLANTA,GA. Candidates... 

Luxury Bath NJPA

Entry Level Marketing Job at Luxury Bath NJPA

**PLEASE READ** This position is entry-level, we provide ALL training and no experience is necessary. Our goal is to build your knowledge of business, communications, marketing, and sales. This position is perfect for someone looking to grow, someone looking to change... 

UNIFI Autism Care

RBT (Registered Behavior Technician) Job at UNIFI Autism Care

 ...Join UNIFI as a School-Based Registered Behavior Technician (RBT) & Help Students Thrive Are you passionate about working with children with autism and making a meaningful impact through ABA therapy? UNIFI Autism Care is seeking full-time Registered Behavior Technicians...