BDC Agent Job at Ford of Greenfield, Greenfield, MA

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  • Ford of Greenfield
  • Greenfield, MA

Job Description

Description of the role We are seeking a motivated BDC Agent to join Ford of Greenfield in Greenfield, MA. In this role, you will be responsible for effectively communicating with customers to set appointments and answer inquiries. Responsibilities

  • Handle customer inquiries via phone, email, and chat
  • Set appointments for customers to visit our dealership
  • Maintain accurate records of customer interactions
  • Follow up with customers to ensure satisfaction
Requirements
  • Excellent communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Previous customer service experience is a plus
  • Proficiency in Microsoft Office suite
Benefits
  • Competitive compensation at $17.50 per hour base pay PLUS generous bonus plan
  • Employee discount on vehicles, parts, service, and collision repair.
  • Opportunity for advancement within the company
  • Health insurance benefits
  • 401k retirement plan
  • Paid time off
About the Company Ford & Toyota of Greenfield is a well-established dealership serving the Greenfield, MA community for over 30 years. We pride ourselves on providing exceptional customer service and a wide selection of quality vehicles.

Job Tags

Hourly pay, Full time, Work at office,

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