Job Description

Overall Function

The Cox District Network Office is looking for a full-time Associate Financial Representative who concentrates in client service to ensure the maintenance of an efficient, organized practice that allows the advisor to focus energy on building client relationships. This individual is a liaison between the home office, financial advisor, network office support team, and clients. Specific responsibilities may include but are not be limited to:

Operational Support

• Handle case notes, process correspondence, and maintain client case files
• File new statements, account forms, and other insurance/investment-related materials
• Maintain advisor's calendar
• Maintain supplies of current insurance/investment-related marketing materials
• Maintain current client information for all product lines
• Communicate with home office as needed to supply or obtain information
• Prepare prospecting materials and generate lead lists
• Implement marketing programs and client touchpoint plan
• Update advisor's website
• Maintain tight operational systems for account follow-up and service requirements

Client Service Support

• Gather and prepare information for meetings with clients and prospects, including annual reviews
• Manage onboarding process for all new clients
• Prepare and complete insurance applications and investment paperwork; actively manage a seamless process from start to finish
• Arrange medical, paramedical and any exams necessary for underwriting
• Regularly check-in with the advisor and clients on any outstanding requirements
• Prepare any finalizing insurance policy or investment account paperwork and obtain signatures
• Prepare and/or modify planning analyses, insurance, and investment/advisory proposals
• Prepare account summaries
• Process all incoming service requests (address changes, bank change information, loan requests, ISA service inquiries, prepare trade tickets, etc.)

Qualifications

• At least 2 years of experience in administrative support or customer service, preferably in the financial services and/or insurance industry
• Currently possess active Life and Health Insurance Licenses
• Willingness and ability to obtain additional financial services licenses and designations
• Excellent oral and written communication skills with ability to practice attentive and active listening and communicate in an open and direct manner
• Proficient with Microsoft applications, data entry, and information retrieval software
• Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
• Strong attention to detail with the ability to work with a high degree of accuracy
• Ability to work both independently and on a team
• Ability to maintain confidentiality

Education

Bachelor's degree in a related field or equivalent combination of education, training, and experience

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