Appointment Setter Job at Pella Mid-Atlantic, Beltsville, MD

dG44ZXBib2NpN0tZT2Rhd0dTcVFrREUyU0E9PQ==
  • Pella Mid-Atlantic
  • Beltsville, MD

Job Description

About Pella Mid-Atlantic
Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products.  Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor.

Pella Mid-Atlantic has six showrooms including our headquarters located in Beltsville, Maryland. We serve residential, trade, and commercial customers in Maryland, Virginia, DC, and parts of Delaware and West Virginia.

We are passionate about what we do at Pella Mid-Atlantic, and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between.  If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion !

Position Overview:
The Contact Center Agent will be the first touch point for Pella Mid-Atlantic customers offering a best-in-class experience. If you are someone who thrives on healthy competition and the drive to succeed, this position is for you! The Contact Center Agent will make outbound sales calls, answer, and respond to inbound calls and internet inquiries, providing product knowledge and setting appointments.  This position will also confirm all appointments, reengage past customers and reschedule cancelations. We are looking for employees that love customer service, sales (of any kind), and are persuasive and engaging on the phone. The Contact Center Agent position gives you a great foundation of Pella Mid-Atlantic knowledge to begin your career with the company. We are open 7 days a week, this position requires a scheduled shift of one weekend day per week.
Responsibilities/Accountabilities:
  • Expected to communicate the company brand and values of Pella Mid-Atlantic.
  • Meet daily and monthly goals for Appointments Set & Completed Appointment Demos.
  • Meet daily and monthly expectations for Inbound/Outbound Call Volume.
  • Answer and advise customers calling in from marketing sources.
  • Engage past and prospective customers and assist in setting new appointments.
  • Prequalify and schedule customer appointments.
  • Respond to general customer inquiries and route to appropriate departments.
  • Identify when calls need escalation to assist with customer inquiries, appointments, and rescheduling.
  • Interact with customer online inquiries via web chat function.
  • Complete Daily Data Entry for Customer interactions that occured via Phone, Text or Email.
  • Confirm all scheduled sales appointments and conduct follow-up calls after appointments if needed.
  • Learn and retain Pella window and door product knowledge and be able to educate the customer.
  • Be our customers’ advocate by responding promptly, following up, and being proactive with solutions.
  • Utilize CRM software and adhere to best practices to track all customer sales interactions.
Skills/Knowledge
  • High School Diploma or GED Equivalent.
  • 1+ years of experience in a customer focused environment. (Preferred)
    • Restaurant Experience is acceptable in lieu of customer service experience 
  • Proficient with Microsoft office software applications with an ability to learn new programs.
  • High attention to detail.
  • Self-motivated individual who also enjoys working as a team and facilitating sales.
  • Strong ability to connect with people.
  • Ability to use Active Listening to determine a customer’s needs.
  • Ability to Multitask in a fast-paced work environment.
  • Enjoys healthy competition and drives to succeed.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Displays a high level of integrity.
Pella Mid-Atlantic performs background checks and drug screens on all candidates.  We perform motor vehicle checks on all employees that drive for the company.

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

 

Job Tags

Full time, Shift work, Weekend work, 1 day per week,

Similar Jobs

www.dunnington.com

Trust and Estates Paralegal Job at www.dunnington.com

Prestigious midtown Manhattan law firm with international clientele seeks an entry-level paralegal to assist our Trusts and Estates practice group. This position provides training by senior members of the department and requires a commitment to becoming a senior level Trusts... 

Payfuture Technologies

Customer Success Specialist Job at Payfuture Technologies

 ...PLEASE DO NOT APPLY IF YOU ARE NOT CURRENTLY IN MANILA The core mission of the Customer Success Specialist is to ensure a delightful and smooth client onboarding experience for new merchants, resellers, and/or aggregators needing to use our payment-processing solutions... 

Poway Unified School District

Instructional Assistant - Vocational Education - Auto Tech Job at Poway Unified School District

 ...support to individual or small groups of students enrolled in a designated vocational...  ...position involves training adults and high school students in child development by working...  ...developing clinical sites for student internships; maintaining a safe environment; setting... 

National Health Partners

Vero Beach, Florida - Gastroenterologist - Hospitalist Job at National Health Partners

Gastroenterology Hospitalist Opportunity Vero Beach, Florida Schedule: 7 on / 7 off Join a Collegial Group of Physicians Position Highlights: Compensation: Excellent salary with a comprehensive benefits package. Schedule: Enjoy a balanced 7 ...

Luther Cadillac

Runner Job at Luther Cadillac

Runner$17/hourFor over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and communities with the understanding that every team member is critical to our success. If you are looking for a great career with...