Job Description

Description

Under the direction of an Application Manager the Application Analyst performs troubleshooting maintenance and optimization of existing software applications. They design build test and support new applications and modules within their portfolio and/or service line. The Analyst must achieve indepth knowledge of the software application and operational workflows as well as understand the policies procedures and constraints of the clinical or business operation supported by the application. The Analyst works with business owners vendors and ISS team members to evaluate and recommend solutions to complex problems and requests.

Applications Supported: Ambulatory Systems Portfolio Applications

This flexible hybrid role allows for a blend of remote and onsite work requiring presence onsite as needed based on operational requirements. Please note travel to the home office location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Qualifications

Required Skills and Abilities

Must have or acquire certifications required to support the applications. If Analyst does not yet hold needed certifications they will be required to travel to Wisconsin and attend Epic Certification training sessions. Analyst required to achieve certification within three months of the last class and three exam attempts.

Broad and/or indepth knowledge of multiple areas of focus in application specialty areas. Knowledge of systems and functions including design development implementation user support and training maintenance quality assurance and system testing and evaluation.

Ability to research organize analyze and synthesize data to support effective decision making.

Must be detail oriented and have a knack for probing for information in order to fully understand the underlying needs that influence how a system should be configured/ organized.

Ability to manage multiple and competing tasks.

Ability to work effectively as a team player and work with people of all backgrounds at all levels.

Effective leadership skills and strong customer service orientation.

Superior organizational skills.

Strong written and verbal communications skills with the ability to convey technical information to all levels of application users in a specific clear and concise manner.

Ability to remain calm in difficult and stressful situations. Must be able to recognize problems evaluate and refer to the appropriate channels for action.

Strong interpersonal skills with the ability to effectively train support and work collaboratively with business owners team members and management.

Required Knowledge and Experience

Demonstrate proficiency with information systems technology which also includes Microsoft Office Suite email intranet internet and other systems.

Demonstrated skill in system workflow and business process flow analysis and design.

Bachelors Degree in health care information technology computer science or related area and/or equivalent combination of experience/training.

Three years of experience in a healthcare related organization.

Remote Work :

No

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