Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Business Process Analyst do?

Business Process Analyst at Fiserv are responsible for structuring the company’s corporate objectives, business processes, and operating model to deliver end-to-end solutions for product development. They articulate the relationship between concepts, risks, and value within a business context to drive solutions that align with company goals. They bridge the gap between business functions and process management to create impactful connections across the enterprise.

What you will do:

• Design business capability models and provide architectural solutions.
• Document the “AS IS” and “TO BE” end-to-end business process flow.
• Create links between Fiserv’s business functions and process management, aligning goals with operations.
• Collaborate with third-party vendors, quality, and delivery teams to improve Client Experience.
• Design an operating model integrating business processes with technical solutions, then measure the effectiveness of implemented strategies and explore new strategies for improvement.
• Map out Client solutions and journey maps, considering essential contextual parameters and VoC data.

What you will need to have:

• Bachelor’s degree in finance, business, or related fields and/or equivalent military experience.
• 8+ years of experience working with business stakeholders and users in requirements gathering, creating acceptance criteria, and presenting solutions.
• 5+ years of experience in solution/system design and development.

What would be great to have:

• Experience working with a Client Operations organization to create Client Experience and VoC programs.
• Strong understanding of the latest Client Experience trends and alignment with desired outcomes.
• Experience presenting business solutions to senior stakeholders.
• Proven ability to communicate structural solutions effectively across various formats.
• Team-oriented attitude, capable of working efficiently within different management levels and business units.
• Familiarity with business process management principles and best practices.
• Experience in tracking and evaluating the performance of implemented strategies.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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