Candidates will be required to work 100% on-site in Richmond, VA.
Our direct client has an opening for a Technical Support Analyst position. This position is for 12+ months, with the option of extension, and will be worked 100% on-site in Richmond, VA.
If you are interested, please submit the following:
Below is the job description – Resumes due ASAP
Description:
Candidate should have at least four years of hands-on experience handling support of a large, diverse, and non-technical team. They will act as Tier 2 and 3 support to internal clients on a day to day basis and as a backup to Client services, handling technical support for public-facing clients during Elections and other high-volume periods. Position includes acting as SME for relevant systems, prioritizing accurate and detailed system documentation for all assigned systems. Once familiar with the client framework, the candidate will provide proposals for system changes and new systems to increase the client's efficiency and security. This is an Agile environment. Experience with Agile, Microsoft 365, Jira, and Confluence, preferred.
Required/Desired Skills:
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